![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
Entry tags:
Beware of 0844
I got a letter today from Alliance and Leicester.
They are apparently doing me a favour...
They've changed their 0870 and 0845 numbers to 0844 which costs a 6p connection fee and no more than 5p per minute.
That's compared (because I just looked it up) with the old 0870 which was 6p a minute and no connection fee (so I'm better off it it takes them more than 6 mins to solve my problem) and 2p a minute with 0845...
I'm not impressed with Alliance and Leicester's customer service in this regard. If I phone my bank, it's generally because I have a problem and the bank screwed up. I don't expect to be charged for solving problems that they created. (the last time I had to make a long phone call was because their web banking service didn't tell you that all references had to be in capitals - thus, I was unable to carry out any BACS payments)
They are apparently doing me a favour...
They've changed their 0870 and 0845 numbers to 0844 which costs a 6p connection fee and no more than 5p per minute.
That's compared (because I just looked it up) with the old 0870 which was 6p a minute and no connection fee (so I'm better off it it takes them more than 6 mins to solve my problem) and 2p a minute with 0845...
I'm not impressed with Alliance and Leicester's customer service in this regard. If I phone my bank, it's generally because I have a problem and the bank screwed up. I don't expect to be charged for solving problems that they created. (the last time I had to make a long phone call was because their web banking service didn't tell you that all references had to be in capitals - thus, I was unable to carry out any BACS payments)
no subject